Carpet One By Henry in Winston-Salem, NC Closed now

Reviews about Carpet One By Henry

• ★ ★ ★ ★ ★

  June 08, 2019, by Kara Hardin
  Great experience from start to finish! I went to Carpet One looking for area rugs based on a referral from a friend. The staff was friendly and helpful and spent several hours with me going over different options. I settled on three different rugs and couldn't be happier with the quality and design. In addition to the store staff, the delivery men were prompt and professional, and I was especially impressed with the care they took with my furniture and belongs as they moved them to install the rugs. I have already recommended Carpet One By Henry to a colleague.
• ★ ★ ☆ ☆ ☆

  May 26, 2019, by Foxjazz79
  Just moved to Winston-Salem for a new job at Wake Forest University. Me and My wife were looking to re-carpet the house we just bought and thought we would try Carpet One. When we went the saleswoman was courteous and offered to send us an estimate and the after the house was measured she would be able to send a quote that day. As we were leaving we realized she didn't even take any contact info from us and my wife went back inside and gave her my email address. We never got the estimate and at least the person who measured the house was on time and did his task quickly and was personable. We waited until Friday and my wife called back that we hadn't gotten our quote, an employee said someone would call us back by the end of business that day which did not happen. We left another message Saturday to which three separate employees called us back because the store was closed to to an event downtown. The last one was our saleswoman who left a message blaming the person who measured for promising a same day quote when it was her. Finally she sent a quote Monday but it was doing the whole house in the more expensive carpet that we had picked for the upstairs, and she just had a note with the name of the other one. I called her to inquire why the quote was solely based off the one type of carpet and she said it was the program they use. She reluctantly redid the quote which lowered it by 700 dollars when she added the other carpet but I noticed the overall sqft used in the estimate went up . Tired of playing games back and forth I emailed that I would be going with another company, and I wouldn't recommend this company to any of my colleges at Wake.